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Moving or Pushing a Digital Certificate Order from one Control Panel to another You can move a Digital Certificate (except the one purchased for a .EU domain name*) with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below: 1. Login into your Control Panel, search for the Digital Certificate and click on the same. Click here to find instructions to accomplish this >> 2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process. 3. Here, you would have to mention the following details the Customer Username (Email Address)** of the Customer account where you wish to move the domain name the Customer ID of this account. The Customer ID is a unique number associated with a Customer's Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel. 4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Digital Certificate is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel. 5. Confirm that the Customer account to which you are moving this Digital Certificate, is the one you really intend to and click on the Confirm button. Note: * If you have purchased the Digital Certificate for a .EU domain name, you need to first move your .EU domain name. Once your .EU domain name has moved, you can move the Digital Certificate to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >> ** If you are moving the Digital Certificate to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller's site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created. IMPORTANT You may encounter an error while attempting to Move the Digital Certificate, if A. One or more Services for this domain name are currently being processed, OR B. There is a Pending Invoice for any Service associated with this domain name, OR C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased Digital Certificate for yourdomainname.com through your Customer Control Panel with Dimension4 Networks LLC and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Digital Certificate to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error. In any of the above cases, the Moving or Shifting of the Digital Certificate is not possible and you will have to either wait for the processing to complete, or Cancel any Pending process. OR E. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >> If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at http://my.dimension4networks.com.
You can move a Digital Certificate (except the one purchased for a .EU domain name*) with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Digital Certificate and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details
the Customer Username (Email Address)** of the Customer account where you wish to move the domain name
the Customer ID of this account. The Customer ID is a unique number associated with a Customer's Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Digital Certificate is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are moving this Digital Certificate, is the one you really intend to and click on the Confirm button.
* If you have purchased the Digital Certificate for a .EU domain name, you need to first move your .EU domain name. Once your .EU domain name has moved, you can move the Digital Certificate to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
** If you are moving the Digital Certificate to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller's site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
You may encounter an error while attempting to Move the Digital Certificate, if
A. One or more Services for this domain name are currently being processed,
OR
B. There is a Pending Invoice for any Service associated with this domain name,
C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased Digital Certificate for yourdomainname.com through your Customer Control Panel with Dimension4 Networks LLC and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Digital Certificate to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Digital Certificate is not possible and you will have to either
wait for the processing to complete, or
Cancel any Pending process.
E. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at http://my.dimension4networks.com.
